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  "notes": "The slide uses strong, emotive language ('debacle', 'farce', 'tricked', 'loathes') to frame the product as a failure.",
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      "text": "Instrument is plagued by false hits and error rates of 50-100% that render it as undependable; sometimes unable to confirm a single antibody and runs are total failures.",
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      "text": "NOVARTIS, ex-manager closely involved in using BLI machine, describes a farce: we got “tricked” and machine doesn’t work; “failed purchase” that he wanted to return; 50% error rates; data couldn’t be validated and was “all over the place”; too unreliable for FDA submissions; using it again would put the reputation of his current employer (a CDMO) at risk; other large customers also regret the purchase.",
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      "text": "PFIZER, senior scientist in antibody discovery group, describes a debacle: error rates of 50-100%; implies key product claims and capabilities are false; struggled for 2-3 years; speaks with other large customers – “consensus is very similar”",
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      "text": "consensus is very similar — Pfizer senior scientist. tricked — Novartis ex-manager. failed purchase — Novartis ex-manager. not worth the hassle — Novartis ex-manager.",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "2) Summary of findings from customer interviews",
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