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      "text": "Ex-employees indicated the instrument was instable and even super-users internally couldn’t keep up, and that both the software and hardware behave unpredictably with “no transparency into why things go wrong; instrument behaves in way that are “completely unexpected.”",
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      "text": "Hardware and software in particular behave unpredictably; “no transparency into why things go wrong”. And then there’s software issues. It’s not transparent...",
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      "text": "System was instable; even super-users internally couldn’t keep up with the constant changes. Internally, it was also difficult for us to keep up, and we were super-users...",
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      "text": "Internally, it was also difficult for us to keep up, and we were super-users, and we were the ones that were actually requesting features for the software. I think we never reached a good balance between implementing new features because they were needed to improve the capability of the software and the machine but also keeping the system stable enough that a simple update doesn't affect the major functionality. — Former BLI employee; And then there's software issues. It's not transparent. So, as they need their process to be more and more workflow-based, there's no transparency into why things go wrong. So, it's not uncommon that something just happens that's completely unexpected based on what you've told the instrument to do; something unexpected has happened, and it's some sort of a software issue. — Former BLI scientist",
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      "text": "Part 2) Former BLI employees/executives: Software problems compound issues with the tool’s hardware",
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