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      "text": "Former employees detailed various hardware and software problems: software was \"constantly updated,\" confusing and throwing off users; blindsided customers had to grapple with bugs, delayed experiments, and re-learning how the equipment functions; some users just stopped updating the software – \"wasn't worth it.\"",
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      "text": "Former employees detailed various hardware and software problems: software was “constantly updated,” confusing and throwing off users; blindsided customers had to grapple with bugs, delayed experiments, and re-learning how the equipment functions; some users just stopped updating the software – “wasn’t worth it.”",
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      "text": "Numerous hardware and software issues; software was “constantly updated”, confusing and throwing off customers. “Sometimes it was hardware issues—an issue with the fluidics of the system... I think that was one of the things that were slowing down the process of making super-users... because there was a lot of change constantly.” -Former BLI scientist",
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      "text": "Customers frequently blindsided with software and hardware changes - bugs, things go wrong, delayed experiments; need to re-learn the system. “The other problem that we have is that there's constant change in both the software version... we've changed the software again. We're going to update the version.” -Former BLI scientist",
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      "text": "\"Sometimes it was hardware issues—an issue with the fluidics of the system. There are a lot of pumps and syringes. Other issues were related to the fact that the software was constantly updated internally, so we kept releasing new versions of the software. And so, in the field, you could have up to two or three updates of the software per year. First of all, that required quite a lot of training of the users in the field, but also` of our field application scientists. The people that needed to train the customers were also under constant pressure of learning every new aspect and function of the software, and then they had to teach the customer. Usually, that is something that, even for big and complex machines like microscopes or fluorometers, that rarely happens. You rarely have two or three major software updates per year. I think that was one of the things that were slowing down the process of making super-users or achieving the level of proficiency in the use of the machines because there was a lot of change constantly.\" — Former BLI scientist; \"The other problem that we have is that there's constant change in both the software version that's being deployed or supported, there are hardware changes, and so we feel like—we get to where everything's been updated, we're ready to start running the experiment, something goes wrong, they come out to maintain the instrument, and it's like, \"Oh, by the way, we've changed the software again. We're going to update the version.\" And then it's something different, and so, we have to go back and kind of start over and say, now how does this version of software function? What sorts of bugs are we going to find?\" — Former BLI scientist",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Part 2) Former BLI employees/executives: Software problems compound issues with the tool’s hardware",
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