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      "text": "A former BLI scientist provided extensive color on the Beacon’s instability and reliability issues: “not robust enough to ensure good results”; troubleshooting was difficult; instrument requires an overwhelming amount of training, support, and documentation and customer still couldn’t get it to work; product has too many steps to get it to run properly, requiring handholding by members of BLI’s R&D staff.",
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      "text": "A former BLI scientist provided extensive color on the Beacon’s instability and reliability issues: “not robust enough to ensure good results”; troubleshooting was difficult; instrument requires an overwhelming amount of training, support, and documentation and customer still couldn’t get it to work; product has too many steps to get it to run properly, requiring handholding by members of BLI’s R&D staff.",
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      "text": "“Not robust enough to ensure good results”; troubleshooting was difficult. One of the issues that we used to encounter was if the quality of the material coming into the platform was not optimal... The system should have been a little bit more resilient.",
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      "text": "Customer complained about reliability; 1 out of every 6 or 7 runs may not work. Q: “Did customers complain about the reliability?” A: “They did, yes... If 1 out of 6 or 7 runs doesn’t work, then it starts to be an issue for the customer.”",
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      "text": "Overwhelming need for training/documentation; customers still couldn’t get it to work; needed handholding. It always required a lot of support materials... You couldn’t really run everything perfectly because there were just too many steps.",
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      "text": "“Not robust enough to ensure good results”; troubleshooting was difficult... The system should have been a little bit more resilient and a little bit more flexible to accommodate for a suboptimal sample. At that point, troubleshooting was also fairly difficult.” — Former BLI scientist. “It always required a lot of support materials in terms of documentation... You couldn’t really run everything perfectly because there were just too many steps.” — Former BLI scientist. “They did, yes, they did occasionally because consider that in a workflow that can last up to five to six days or more, 500 hours of a target for consistent and reliable usage, that basically means five or six runs. That is something that can be reached. That limit can be reached fairly quickly. If 1 out of 6 or 7 runs doesn’t work, then it starts to be an issue for the customer.” — Former BLI scientist.",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Part 2) Former BLI employees/executives: Machine is “not robust enough” for commercial use",
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