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      "text": "Former employees repeatedly confirmed one of the most devastating findings from customer interviews – that the machine is not robust enough for commercial use",
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      "text": "Former employees repeatedly confirmed one of the most devastating findings from customer interviews – that the machine is not robust enough for commercial use: “not the most robust” tool; customers would get “furious” as high-value cell samples would get stuck or destroyed inside the machine; breaks down frequently, sometimes a week at a time, requiring BLI to fly out scientists to try and fix; machine couldn’t go 6-7 days without breaking down in the middle of a long run.",
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      "text": "Q: “You said some customers were furious because they had some high-value sample that got ruined?” A: “They would run the tool, and then for some reason, during the process, there was a breakdown, or when they're trying to export the final cells and the cells don't come out because they're sticky.” -f",
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      "text": "“Some customers had issues in running a full workflow for six to seven days straight, so that was obviously impacting their results and their runs.” -Former BLI scientist",
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      "text": "“It was breaking a lot. Initially, it was breaking maybe once a month or so, but that changed. They would send someone immediately, so probably a week that it was out of commission. Flying somebody out was manageable at that number. By the time I was leaving, they were building a huge support team. Initially, it was scientists who were flying and helping, but they realized the need, and I think they have a decent-sized team now to actually work on that.” -Former BLI scientist",
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      "text": "“There are also issues because it's microfluidic, and that also means the cells could be sticky and have other issues. That happens. There are a few factors. It's definitely not the most robust, and that's not because of the instrument itself; that's because of the kind of things customers can put on it, and then that may push it to break it.” -Former BLI product manager",
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      "text": "“There are also issues because it's microfluidic, and that also means the cells could be sticky and have other issues. That happens. There are a few factors. It's definitely not the most robust, and that's not because of the instrument itself; that's because of the kind of things customers can put on it, and then that may push it to break it.” —Former BLI product manager",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Part 2) Former BLI employees/executives: Machine is “not robust enough” for commercial use",
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