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      "text": "Numerous problems with the instrument's software; customers are constantly blindsided with software and hardware changes, resulting in bugs, delayed experiments, need to re-learn how the equipment functions; expert stopped software updates to avoid unanticipated bugs; \"wasn't worth it\"; both software and hardware behave unpredictably with \"no transparency into why things go wrong.\"",
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      "text": "Numerous problems with the instrument's software; customers are constantly blindsided with software and hardware changes, resulting in bugs, delayed experiments, need to re-learn how the equipment functions; expert stopped software updates to avoid unanticipated bugs; \"wasn't worth it\"; both software and hardware behave unpredictably with \"no transparency into why things go wrong.\"",
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      "text": "And then there's software issues. It's not transparent. So, as they need their process to be more and more workflow-based, there's no transparency into why things go wrong. So, it's not uncommon that something just happens that's completely unexpected based on what you've told the instrument to do; something unexpected has happened, and it's some sort of a software issue.",
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      "text": "Early on, we used to not update our software because it would take us so long to figure out what we needed to do differently because we were always finding bugs that were unanticipated. So, for the longest time, we just wouldn't update our software at all because it just wasn't worth it.",
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      "text": "The other problem that we have is that there's constant change in both the software version that's being deployed or supported, there are hardware changes, and so we feel like—we get to where everything's been updated, we're ready to start running the experiment, something goes wrong, they come out to maintain the instrument, and it's like, \"Oh, by the way, we've changed the software again. We're going to update the version.\" And then it's something different, and so, we have to go back and kind of start over and say, now how does this version of software function? What sorts of bugs are we going to find?\" wasn't worth it.\"",
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      "text": "\"The other problem that we have is that there's constant change in both the software version that's being deployed or supported, there are hardware changes, and so we feel like—we get to where everything's been updated, we're ready to start running the experiment, something goes wrong, they come out to maintain the instrument, and it's like, 'Oh, by the way, we've changed the software again. We're going to update the version.' And then it's something different, and so, we have to go back and kind of start over and say, now how does this version of software function? What sorts of bugs are we going to find?' wasn't worth it.\" — Leading academic institution/ex-BLI scientist",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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