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      "text": "Academic research customers like UCSF, NIH, and others had experiences as disastrous as commercial users: UCSF and NIH both returned the equipment after 6-9 months; couldn't get publishable data out; NIH chose a far cheaper and faster box from 10X Genomics instead.",
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      "text": "Academic research customers like UCSF, NIH, and others had experiences as disastrous as commercial users: UCSF and NIH both returned the equipment after 6-9 months; couldn't get publishable data out; NIH chose a far cheaper and faster box from 10X Genomics instead. A former BLI employee and research scientist detailed the \"obstacles.\"",
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      "text": "Obstacles at other research institutions as well; couldn't use the tool without extensive handholding and support... We had one at U-Pitt, we had one in La Jolla, we had one at, I think, City of Hope.",
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      "text": "NIH returned the system after six months; chose radically cheaper box from competitor 10X Genomics... NIH had the system for free for six months... 10X Genomics box was actually more appropriate. The throughput was not high enough.",
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      "text": "UCSF couldn't get publishable data out of the system to ; BLI extended the trial to 9 months and still failed... Because they didn't really get out the data they wanted, the machine was taken back.",
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      "text": "UCSF stopped using the tool much after a couple of months... They were one of our earlier adopters... We didn't really produce the amount of data that we hoped was going to be enough for publication.",
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      "text": "\"UCSF received the Lightning, which was our more R&D-focused, smaller, less automated platform, which had been designed specifically for academic labs. They were one of our earlier adopters, and the plan was to have projects and get publications and data out. The platform didn't really get used a lot. It was used quite a lot in the first couple of months but as soon as we reduced the amount of support that we were giving, they never really became let's say autonomous. We didn't really produce the amount of data that we hoped was going to be enough for publication.\" — Former BLI scientist",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "20) UCSF, NIH, and other academic customers",
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