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  "docSlug": "0241ef55185f",
  "documentTitle": "Remitly Global, Inc. (RELY)",
  "authorId": "54_Spruce_Point_Capital",
  "authorName": "Spruce Point Capital Management",
  "documentKindSlug": "activist-deck",
  "documentKindLabel": "Activist deck",
  "sourceTypeSlug": "short_seller",
  "sourceTypeLabel": "Short seller",
  "presentationDate": "2025-03-11 00:00:00",
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  "pageNumber": 12,
  "pageCount": 74,
  "prevPage": 11,
  "nextPage": 13,
  "slideType": "expose_contradiction",
  "function": "expose_contradiction",
  "density": "dense",
  "nDataPoints": 2,
  "notes": "Uses Wayback Machine screenshots to prove manipulation of public-facing review data.",
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  "slideHref": "/slides/019dd923-622c-750b-8b99-ab3a8a46c579/12",
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      "kind": "callout",
      "text": "Same quote and same name, but notice the rating increased from 4.5 stars to 5 and the style changed",
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      "kind": "image",
      "text": "Wayback Machine snapshots of Remitly homepage",
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      "kind": "paragraph",
      "text": "Remitly removed Trustpilot from its homepage between June and July 2022 yet kept the same identical customer quotes while boosting the star ratings. Despite these concerns, the CEO touts Remitly's industry-leading Trustpilot score.",
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      "kind": "quote",
      "text": "In addition, our Trustpilot scores are the highest among money transfer service companies in the U.S. and among the best in other regions. We are committed to simply being the best provider in every corridor we serve and continuously improving in every aspect so we can deliver on promises, win trust and grow.",
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      "text": "In addition, our Trustpilot scores are the highest among money transfer service companies in the U.S. and among the best in other regions. We are committed to simply being the best provider in every corridor we serve and continuously improving in every aspect so we can deliver on promises, win trust and grow. — CEO on Trustpilot Q3'23",
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      "kind": "source-note",
      "text": "Source: Wayback Machine (June 2022, July 2022); Spruce Point red emphasis",
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      "kind": "title",
      "text": "Evidence That Remitly Manipulated Review Ratings",
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