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  "notes": "Uses a table to track the evolution of expert network disclosure from 2018 to 2023.",
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      "kind": "callout",
      "text": "No, the Human-Intensive Kind of SaaS?",
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      "text": "We believe investors should remember that although Live’s growth may generate comfort with TurboTax’s prospects, Live is also the business most exposed to tax code simplification.",
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      "text": "Despite Intuit's discussion of the benefits of AI, which we discuss in greater detail later, the delivery of Live has resulted in the hiring of thousands of highly trained people to deliver the offering, the exact extent of which Intuit fails to disclose.",
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      "text": "Now last thing I would say is our expectations are very high for experts because this is now -- you're truly talking about service-as-a-software where they are the interface to customers...",
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      "text": "\"Now last thing I would say is our expectations are very high for experts because this is now -- you're truly talking about service-as-a-software where they are the interface to customers and the standard in which we expect them to deliver for customers, the value that we expect them to create is very, very high.\" — Intuit CEO Goodarzi at 2021 Investor Day",
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