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  "documentTitle": "Intuit Inc. (INTU)",
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  "authorName": "Ben Axler",
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  "presentationDate": "2024-09-20 00:00:00",
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  "notes": "The slide uses screenshots of various review platforms (BBB, Trustpilot, PissedConsumer, ConsumerAffairs, CFPB) to build a case against the company's reputation.",
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      "kind": "callout",
      "text": "Consumer Review Sites Suggest Dissatisfaction With the Credit Karma Offering",
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      "text": "In the wake of the Company's FTC settlement for allegedly deceiving customers by saying they were \"pre-approved\" for financial products, Credit Karma offered users its \"Karma Guarantee\", whereby it would pay consumers $50 if they were rejected for products where approval was guaranteed. We note that a number of consumer complaints allege the Company did not follow through on that promise.",
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      "text": "Credit Karma seems to draw the ire of many consumers. It has an average of one-star ratings from the BBB, Trustpilot, and ConsumerAffairs, and the CFPB website contains nearly one thousand complaints just over the past year (and 3,900 in total).",
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      "text": "In the wake of the Company's FTC settlement for allegedly deceiving customers by saying they were \"pre-approved\" for financial products, Credit Karma offered users its \"Karma Guarantee\", whereby it would pay consumers $50 if they were rejected for products where approval was guaranteed. We note that a number of consumer complaints allege the Company did not follow through on that promise.",
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      "text": "Source: BBB.org, Trustpilot, ConsumerAffairs, and Pissed Consumer as of 8/6/24, CFPB complaint database, Spruce Point Research",
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      "text": "Credit Karma Receives Substantial Negative Feedback From Consumers",
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