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  "documentTitle": "Floor & Decor Holdings, Inc. (FND)",
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  "authorName": "Spruce Point Capital Management",
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  "notes": "The slide uses a combination of qualitative interview text and quantitative data from BBB, Glassdoor, and Pissed Off Customer to build a case against the company's narrative.",
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      "text": "Based on a preponderance of negative customer reviews, a former store manager interview talking about challenges with customer service, and mediocre employee reviews we question the Company's claim that its customer service scores high.",
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      "text": "#10: Alternative Views On Customer Service",
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