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  "documentTitle": "MSCI Inc. (MSCI)",
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      "text": "The RCA deal was not the best or easiest transition. It was pretty disorganized. It was like a dumpster fire.",
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      "text": "Spruce Point interviewed a former frontline sales and business development executive familiar with MSCI's Private Assets, ESG and Climate analytics businesses for insights into the business.",
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      "text": "“There were only 4 reps in capital asset sales before the RCA deal. The staff went to like 30 post closing. RCA was strong at the time, but we started to see as time went on the market took a turn, a large amount of cancellations started to occur. CoStar is the main product they are competing with. They are more dominant. RCA has flexibility for pricing, but most go to CoStar because it is the flagship product. To make sure at times clients didn't go to CoStar we did discount or had to do multiyear agreements. The RCA deal was not the best or easiest transition. It was pretty disorganized. It was like a dumpster fire. There were a lot of mismanaged accounts. I don't think they did enough due diligence, like on their run rate, and what they are producing. There were a lot of outdated or accounts that weren't updated. They were getting billed but were not an active client. Like one client said they cancelled a year and a half ago but were still getting billed. From my perspective, a lot of the RCA people left because it wasn't what they expected and they were getting paid better under the private vs. public company structure.” — Former frontline sales and business development executive",
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