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  "documentTitle": "Zillow Group, Inc. (Z)",
  "authorId": "54_Spruce_Point_Capital",
  "authorName": "Spruce Point Capital Management",
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  "presentationDate": "2024-03-05 00:00:00",
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  "notes": "The slide uses a matrix to illustrate a coercive business practice, framing it as a contradiction to Zillow's public-facing partner program.",
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      "text": "It appears that if the Flex partners are not fulfilling their customer requests for ZHL (Zillow Home Loans) they are \"Eligible for Disengagement\".",
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      "text": "According to Mr. Delprete, the below chart from Zillow was given to its Flex partners. It appears that if the Flex partners are not fulfilling their customer requests for ZHL (Zillow Home Loans) they are \"Eligible for Disengagement\".",
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      "text": "Zillow continues to double down on its mortgage business, this time by compelling Flex teams to send back leads that have expressed interest in learning more about Zillow Home Loans – or risk getting kicked out of the program.",
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      "text": "\"Zillow continues to double down on its mortgage business, this time by compelling Flex teams to send back leads that have expressed interest in learning more about Zillow Home Loans – or risk getting kicked out of the program.\" — Mike DelPrete",
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      "text": "Source: Mike Delprete publications",
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      "text": "One Source Suggests Zillow \"Compels\" Flex Members To Send Leads",
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