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  "documentTitle": "Xylem Inc. (XYL)",
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      "text": "Spruce Point interviewed a former senior executive who had insights from executive management and the Board. We learned that Xylem has struggled with technology integration and scaling.",
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      "text": "The issue with Xylem’s purchases of technology companies is scaling them. You’ll hear the CEO talking about scaling things, but to scale them you had to add people. That’s not a good scaling model. The second challenge, either we didn’t do good due diligence or its was sloppy, is that the technology platforms were not compliant with Xylem or other cyber standards. We ended up with a hodge-podge of different technologies and platforms. We’re presenting them in a uniform way, but the technologies on the back-end aren’t talking to each other. Very heavy integration costs to get them on the same cloud and code environment. And the third thing is, to get the pull through fulfilled (e.g. if we had 1,500 direct sellers and another 10,000 distributors) – getting them to understand the cross-sell opportunity and then the digital opportunity and bring in the right expertise, it’s very hard to do. To navigate Xylem and find the right person and bring them into the sales discussion, it’s very hard to do. There’s a lot of friction in the process of execution, either through technology integration offering, finding the right people to deliver the specialized value proposition, or flat out missing how these digital technologies scale. — Former Xylem Executive",
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      "text": "Spruce Point Question: What has challenged Xylem with acquisitions in the past and could inhibit the success of the Evoqua deal? Former Xylem Executive Response: [Quote text]",
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