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  "documentTitle": "Hims & Hers Health, Inc. (HIMS)",
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  "authorName": "Spruce Point Capital Management",
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  "sourceTypeSlug": "short_seller",
  "sourceTypeLabel": "Short seller",
  "presentationDate": "2023-07-13 00:00:00",
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  "notes": "The slide uses a 'villain' framing by highlighting predatory subscription practices.",
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      "text": "In an environment where the FTC is clearly cracking down on businesses that use manipulative, customer-unfriendly design practices around subscriptions, we believe there is substantial risk to HIMS’ business model.",
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      "text": "List of 11 customer complaints detailing difficulty canceling, unauthorized charges, and lack of refund policies.",
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      "text": "Our review of customer feedback websites indicates clear dissatisfaction with HIMS' subscription policies. In an environment where the FTC is clearly cracking down on businesses that use manipulative, customer-unfriendly design practices around subscriptions, we believe there is substantial risk to HIMS' business model.",
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      "text": "“...I asked to cancel my subscription. 3 months later, they sent more medication and charged my credit card. They did not send me any kind of notice prior to shipping more medication. I did not authorize them to charge my credit card for $137 and they do not accept returns.” — David N, 4/22/23",
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      "text": "Source: Better Business Bureau",
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      "kind": "title",
      "text": "If You Can't Retain Them, Just Make It Hard to Cancel?",
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      "text": "Customer Review Excerpts From the Better Business Bureau Website",
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