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  "docSlug": "747988e81365",
  "documentTitle": "Hims & Hers Health, Inc. (HIMS)",
  "authorId": "54_Spruce_Point_Capital",
  "authorName": "Spruce Point Capital Management",
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  "sourceTypeSlug": "short_seller",
  "sourceTypeLabel": "Short seller",
  "presentationDate": "2023-07-13 00:00:00",
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      "text": "We find it notable that reviews by women specific to Hers on Trustpilot and the Google Play Store are materially more negative than those by men for Hims.",
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      "text": "Physician Consultations: No video interaction, Automated physician responses, Low value-added interactions, Prescriptions filled without consultation, Inadequate discussion of potential side effects, Difficult to communicate with physicians, Slow response times, Automated rejection without stated reason",
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      "kind": "list",
      "text": "Billing Practices: Subscription terms unclear, Product shipped without customer approval, Product shipped after cancellation, Inability to cancel subscription, No notification of upcoming shipments, No returns or refunds",
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      "text": "Account Management: Inability to easily cancel accounts, Poor customer support",
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      "text": "Mobile application: Poor messaging capabilities, Difficult to cancel subscription, Frequent crashes, Inability to log in, Unexpected log outs",
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      "kind": "list",
      "text": "Product Issues: Expensive, Wrong medicine or wrong dosage delivered, Ship more product than requested, Unclear or delayed delivery times, Prolonged adverse genital side effects from topical Finasteride",
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      "text": "We find that customer reviews for HIMS are highly critical of the Company's business practices. In particular, HIMS has developed a poor reputation for aggressive billing practices, difficulty canceling accounts/subscriptions, and disappointment with physician consultations.",
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      "kind": "source-note",
      "text": "Source: Better Business Bureau, Trustpilot, Google Play Store App Reviews",
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      "kind": "title",
      "text": "Reviews Suggest That HIMS Has A Troubling History of Customer Unfriendly Policies And Practices",
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