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  "documentTitle": "Hims & Hers Health, Inc. (HIMS)",
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  "authorName": "Spruce Point Capital Management",
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  "presentationDate": "2023-07-13 00:00:00",
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      "text": "How can HIMS claim “clinical excellence” when most interactions involve automated chart reviews followed by a check by a physician. Also, a former executive corroborated that the HIMS systems simply allowed users to change any questionnaire answers that resulted in prescription denial.",
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      "text": "“Back in 2018, I think up until about the end of 2019 or early 2020, HIMS remained completely asynchronous. And they preferred it that way because it was a lot more cost effective... I actively avoided synchronous consultations, but they guilted me into doing some...It didn't work with the flexibility I needed. And I think that's still a big problem.” — Former HIMS Physician; “In an uncomplicated patient, a doctor or a nurse practitioner could run through a chart in about two minutes, right. So, you could get through 30 to 40 charts in an hour...Some patients might take 10 minutes, but those are pretty rare.” — Former HIMS Physician; “If you [are trying to get ED pills and] put in the questionnaire that you have high blood pressure or high cholesterol, something like that, it will reject you. It will seem like you had a provider visit, and the system will say you're not a good candidate for this, please talk to your regular primary care provider. But, the customer could also go right back in and change those answers, and then the system would let you through.” — Former HIMS Executive; “I mean, there's incentive for them to keep providers on board who probably have higher approval.” — Former HIMS Physician; “One of the things that I didn't quite realize when I first ventured into this universe is that all of these companies are tech companies. Their product is healthcare, right. And prescribing and prescriptions and medicine. But at the core, at the heart of it, they are all tech. Right? Like, I think that I work for a telehealth company and do telemedicine, but really, I work for a tech company and the product is healthcare.” — Former HIMS Physician",
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      "text": "Source: Spruce Point Research",
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