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  "documentTitle": "Generac Holdings, Inc. (GNRC)",
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  "authorName": "Ben Axler",
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  "presentationDate": "2022-06-22 00:00:00",
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      "kind": "callout",
      "text": "Generac receives poor customer reviews at The Better Business Bureau and a majority of the feedback related to warranty issues. In fact, “warranty” complaints are the second most frequently cited customer concern.",
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      "kind": "callout",
      "text": "In fact, \"warranty\" complaints are the second most frequently cited customer concern.",
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      "text": "Customer Reviews 1.27/5",
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      "kind": "quote",
      "text": "Generac offers a 5 year warranty but it only covers parts and not labor... I need this resolved as I have paid for the unit up front and it doesn't work.",
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      "kind": "quote",
      "text": "Bought the GP2500 less than a year ago and had problems right away... The unit has less than 15 hours total on it. You're product and warranty are garbage.",
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      "kind": "quote",
      "text": "At this point I contacted a Generac dealer... Summary of Generacs position was that if a dealer could not trace to a specific physical failure, then there was no failure to be covered by warranty.",
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      "kind": "quote",
      "text": "What a joke! The unit has less than 15 hours total on it. You're product and warranty are garbage and will never get my business again. — Anonymous Customer Review",
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      "text": "Source: BBB.org",
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      "kind": "table",
      "text": "Customer Complaints Summary table showing 168 total complaints, with 39 related to Guarantee/Warranty.",
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      "text": "Warranty Complaints Are Real",
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