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  "documentTitle": "TaskUs, Inc. (TASK)",
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  "presentationDate": "2022-01-20 00:00:00",
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  "notes": "The slide uses a direct quote to contradict the company's narrative regarding client churn and operational stability.",
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      "text": "Spruce Point interviewed a former TASK executive who was with the Company through the company's pivotal growth years. He shed light on the fact that it once lost a major customer and experienced problems in 2017. We believe this supports our view that a 15 year customer amortization period is not appropriate.",
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      "text": "I would say pruning clients is like ultra rare. I can think of maybe one time, in my history that I've seen people actually prune a clients. It would typically come to ethical reasons. Okay, but that is their very, very rare. There was a period where we had smaller clients that were difficult to maintain. When a lot of other BPOs weren't willing to take on smaller clients, TASK would take on smaller tech players. As far as some clients leaving, we did lose some clients, between 2016 to 2018. A couple stand out in my mind, but we did have significant operational problems in our U.S. offices in about 2017. We had quite a few operational issues in our U.S. offices. Jewel stands out to me but there were a few more than that. In 2016 was the year we lost Wish, which was a really big client for us. It was a big loss. I think cost was a big part of the decision and we were more expensive than and others.",
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      "kind": "quote",
      "text": "TASK used to claim over 200+ clients, but now claims 100+ clients. What happened with the business? Did TASK lose or cut clients?",
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      "text": "Former TASK Executive Interviewed By Spruce Point",
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