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  "documentTitle": "Carvana Co. (CVNA)",
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  "presentationDate": "2019-03-01 00:00:00",
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  "notes": "Uses anecdotal customer service transcripts to highlight potential accounting/operational irregularities.",
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      "kind": "callout",
      "text": "SilverRock, a related party, administers Carvana's limited warranty. Does Carvana pay a full price for this service?",
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      "kind": "paragraph",
      "text": "I call Carvana. \"Dealership says I'm out of warranty...\" Three days after delivery I took the vehicle to the dealership for a PPI... The claim was submitted to SilverRock (the 3rd party Carvana warranty company)",
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      "kind": "paragraph",
      "text": "Carvana's 100-Day/4,189-Mile \"Worry Free Guarantee\"... (1) \"Administrator\" means SilverRockTM",
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      "kind": "paragraph",
      "text": "While Carvana sells separate extended warranty plans which are ultimately sold to SilverRock for a fee, it covers all customers under its limited warranty... Liabilities associated with this coverage fall on Carvana rather than SilverRock.",
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      "kind": "quote",
      "text": "I call Carvana. \"Dealership says I'm out of warranty, but shop says dealership should do this.\" Carvana: \"Let me check... no that car is definitely still under the 70,000 mile powertrain warranty. If it's a transmission issue, it's covered.\" Me: \"What if it's not a powertrain issue?\" Carvana: \"The car is covered under a 4000 mile warranty from Silverrock.\" — Customer complaint",
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      "text": "1. Carvana Limited Warranty",
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      "kind": "title",
      "text": "Offloading Inspection And Reconditioning Costs To DriveTime/SilverRock?",
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