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  "documentTitle": "XL Fleet (XL)",
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  "notes": "Uses logos of specific customers (PGE, SDGE, Pepsi, CalVans) to anchor specific failure narratives.",
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      "text": "We believe that XL’s high customer attrition rate stems from XL’s lack of engineering edge, its misleading efficiency claims, and its substantial issues with regulatory approval.",
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      "text": "CalVans is a massive order that XL lost: $2.5 million per year... indefinitely. XL could not fulfill the order in 2019 or 2020 because they didn't have CARB approval. That's an example of a customer that didn't care about the technology.",
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      "text": "NUMEROUS XL CUSTOMERS REPORTEDLY HAVE NOT REORDERED DUE TO POOR PERFORMANCE AND REGULATORY ISSUES",
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      "text": "PGE had 13 to 15 trucks. He [fleet manager] was promised 50% savings and he got less than 10%... We created a report saying it's their fault they're idling too much and driving above the speed limit... He got in hot water because he didn't receive the savings promised.",
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      "text": "We believe that XL's high customer attrition rate stems from XL's lack of engineering edge, its misleading efficiency claims, and its substantial issues with regulatory approval.",
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      "text": "SDGE had ordered 35 vehicles with the intent of putting them in service when XL regained CARB approval, but that never happened. That was $525,000 in lost annual revenue.",
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      "text": "It wasn't saving them enough money on the small stuff [fleet vehicles] to warrant it anymore... Pepsi wasn't going to buy anymore.",
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      "text": "Almost no one reorders... it's maybe 10%. To get your order in the first place, it's a months and months wait, you're angry, and then the thing doesn't work as promised. '6% improvement for $15,000? We're not going to buy any more of these things.'",
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      "text": "“Almost no one reorders... it’s maybe 10%. To get your order in the first place, it’s a months and months wait, you’re angry, and then the thing doesn’t work as promised. ‘6% improvement for $15,000? We’re not going to buy any more of these things.’” — Former XL Employee A",
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      "text": "Sources anonymized to protect identities, given personally identifying nature of customer-level discussion. Sources are former XL employees and a former customer.",
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      "text": "Poor Retention Resulting from XL's Exaggerations",
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