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      "text": "Textual analysis of retention costs, human-led customer service expenses, and commission obligations for Medicare Advantage members.",
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      "text": "“... I'm sure it does add a little bit to it [cost] because if you're talking about retention call, you might be looking at an outbound call, maybe 15 minutes or something like that, 15 to 30 minutes versus an enrollment call is anywhere from 30 minutes to an hour so your cost should be a little bit lower on that front.” — EHTH Former Executive A.",
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      "text": "Table 7: eHealth Ongoing Costs From Revenue Sharing Partnerships",
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