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  "notes": "Uses a timeline to highlight a strategic flip-flop by management.",
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      "text": "We can only surmise that the Company is renewing its focus on operating ratio to save face with the investment community during a proxy contest.",
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      "text": "Norfolk Southern has made an about-face regarding its focus on the Company's operating ratio as a key performance indicator.",
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      "text": "\"a pivot away from that near-term quarterly grind on just O.R., where O.R. was the only focus.\" — CEO Alan Shaw",
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      "text": "Norfolk Southern press releases; Trains.com article (Feb. 29, 2024).",
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