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      "text": "UPS's accomplishments confirm that, when running complex global networks, a firm's people are its greatest asset. To help Norfolk Southern's employees do their best, the Company must train them, develop them, recognize them, maintain a spirit of partnership and insist upon integrity.\nService, safety, quality and efficiency are paramount to our success. Our attitude toward these areas must always be one of constructive dissatisfaction as we pursue operational excellence.\nTo ensure our products and unique solutions meet or exceed customer expectations, Norfolk Southern must establish controls, audit rigorously and measure every step of the carload journey.\nWhen a customer expresses a concern, Norfolk Southern will acknowledge it promptly, understand the customer's perspective, and respond so as to strengthen the customer's confidence in us.\nWe will continue to grow by creating value for our customers, always looking to transform and investing in the right growth opportunities at the right time.\nNorfolk Southern's commercial team will apply marketing & sales excellence to create value for customers' supply chains, which in turn will drive profitable growth for our shareholders.\nWe must ensure we are committed to being a good corporate citizen. Norfolk Southern will set its standards well above the minimum requirements established by governmental and regulatory agencies to offer protection for our people and the communities we serve.",
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