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      "text": "Make use of Board members' prior experience with corporate transformation (railroad and otherwise) to advise, guide, and coach management. Review progress and ensure Norfolk Southern delivers on the transformation promises made to shareholders during this campaign. Accompany the management team on field visits, town hall meetings, and other face-to-face opportunities with employees and customers to a) reinforce the significance of the cultural transformation and b) demonstrate alignment between the Board and management.",
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