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  "documentTitle": "Norfolk Southern Corporation (NSC)",
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      "text": "Norfolk Southern's operating ratio has, on average, been 530 bps higher than CSX's and 400 bps higher than the Class I median.",
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      "text": "Norfolk Southern has a high ratio of operating expenses to revenue, a key measure of profitability in the railroad industry. Its operating ratio differential is now at its most pronounced level at +780 bps to CSX and +630 bps to all Class I peers.",
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      "text": "Why Shareholders Want Change: Operational Underperformance",
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