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  "documentTitle": "GCP Applied Technologies (GCP)",
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  "authorName": "Starboard Value",
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  "presentationDate": "2020-04-30 00:00:00",
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      "text": "Carlisle standardizes its customer service questionnaire to categorize and filter inbound requests, increasing customer service productivity",
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      "text": "Sika has an automated order tracking system similar to what is offered with UPS or FedEx, which increases customer convenience and reduces customer service workload",
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      "text": "We believe the Company should consider automating portions of the customer support experience in order to improve productivity, reduce costs, and increase customer satisfaction.",
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      "text": "Source: GCP's, SIKA's, and CSL's websites, interview with industry experts.",
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