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  "documentTitle": "Darden Restaurants, Inc. (DRI)",
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  "authorName": "Starboard Value",
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  "presentationDate": "2014-09-11 00:00:00",
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  "notes": "Uses a historical narrative to contrast past success with current management failures.",
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      "text": "Unfortunately, under current management's reign, the \"us vs. them\" dynamic between the restaurants and corporate has resurfaced – new leadership is needed to bring back Darden's collaboration and restaurant focused culture.",
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      "text": "When Mr. Blum and Mr. Mock turned around Olive Garden the first time, they focused on the people. Mr. Blum and Mr. Mock traveled throughout the country to meet with every General Manager (GM) at Olive Garden to solicit ideas on how to and improve performance in the restaurants. These meetings were held once a quarter. In order to achieve superior results, Mr. Blum and Mr. Mock realized they must: 1) Treat employees with the utmost of respect. 2) Hold employees to the highest of standards. These meetings resulted in a great sense of ownership and innovative ideas that were critical for Olive Garden's turnaround.",
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      "text": "This skilled and involved management style led to the most successful financial performance in Olive Garden's history.",
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      "text": "Creating a sense of ownership is imperative in running a successful restaurant business. Before beginning this program, when customers complained to servers and GMs in restaurants, GMs typically explained the problem by saying “they” (corporate) created the issue and the GMs have no control. Mr. Blum and Mr. Mock encouraged GMs to speak up if they had ideas to fix inefficiencies and eliminated the word “they” – replaced it with “we”. Unfortunately, under current management's reign, the “us vs. them” dynamic between the restaurants and corporate has resurfaced – new leadership is needed to bring back Darden's collaboration and restaurant focused culture. GMs had their names displayed on a plaque on the front of their restaurants to promote pride and ownership in the Olive Garden culture.",
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      "text": "You just have to have good people if you are going have a good operation, without them you are lost. – Bill Darden",
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      "text": "\"You just have to have good people if you are going to have a good operation, without them you are lost.\" — Bill Darden",
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