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  "docSlug": "28a425ed69eb",
  "documentTitle": "Darden Restaurants, Inc. (DRI)",
  "authorId": "03_Starboard_Value",
  "authorName": "Starboard Value",
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  "presentationDate": "2014-09-11 00:00:00",
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  "nDataPoints": 10,
  "notes": "The slide uses a median line to highlight Olive Garden's underperformance relative to peers.",
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      "kind": "callout",
      "text": "Our social media analysis concludes that Olive Garden customers are less satisfied",
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      "text": "We collected ~35,000 Yelp reviews, 3.2 million Foursquare check-ins, brand likes and reviews on Facebook, and keyword searches on Google.\nOur analysis indicates that Olive Garden is underperforming its Italian casual dining peers as it relates to customer satisfaction and preference.",
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      "text": "With the help of a leading social media consulting firm, we conducted a study to see what customers think of Olive Garden's brand, food quality, and service vs its competitors.",
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      "text": "Source: Czar Metrics: Olive Garden social media study.",
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      "kind": "title",
      "text": "We believe Olive Garden needs to improve the experience, service, and food quality in order to fortify its customer base",
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