{
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  "docSlug": "bi-5401bedadd237812",
  "documentTitle": "Here's the pitch deck AI startup Uniphore used to raise $66.8 million",
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  "authorName": "Uniphore",
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  "notes": "The slide uses three distinct callout boxes to present industry statistics from Forrester, Harvard Business Review, and ZK Research.",
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      "kind": "callout",
      "text": "It can cost anywhere from 5 to 25 times more to acquire a new customer than it does to retain a current customer.",
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      "kind": "callout",
      "text": "42% of customer service representatives can't efficiently resolve customer issues due to problems with disconnected systems, archaic user interfaces, and multiple applications.",
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      "kind": "callout",
      "text": "67% of millennials have changed brand loyalties in past 12 months because of a bad experience.",
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      "text": "customer churn: 67%",
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      "text": "SOURCE: ZK RESEARCH",
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      "text": "SOURCE: HARVARD BUSINESS REVIEW",
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      "text": "SOURCE: FORRESTER",
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