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  "documentTitle": "Chattermill used this pitch deck to raise $26 million for its customer analytics tools used by Amazon and Uber",
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  "notes": "The central diagram illustrates a 'spaghetti' of disconnected tools and data points, reinforcing the 'walled gardens' and 'flying blind' narrative.",
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      "text": "Only 16% of CX leaders think that surveys allow them to address the root causes of performance",
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      "text": "Only 13% of CX leaders are confident that their organization can take action on CX issues in near real time",
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      "text": "Source: McKinsey, Forrester",
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