{
  "docId": "019dd923-5f69-752d-a9b9-52af5c8ce195",
  "docSlug": "YtVpcq3vsnq7sh9CLxdZ",
  "documentTitle": "Here's a look at the 11-slide pitch deck SupportLogic;; a startup that uses AI to improve customer service;; used to raise $50 million from Stripe investor General Catalyst",
  "authorId": "Pitchdecks",
  "authorName": "SupportLogic",
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  "pageNumber": 7,
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  "nextPage": 8,
  "slideType": "solution",
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  "notes": "Hub-and-spoke diagram showing the platform at the center with various functional modules surrounding it, connected to stakeholders and outcomes.",
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  "slideHref": "/slides/019dd923-5f69-752d-a9b9-52af5c8ce195/7",
  "deckHref": "/decks/019dd923-5f69-752d-a9b9-52af5c8ce195",
  "deckJsonHref": "/decks/019dd923-5f69-752d-a9b9-52af5c8ce195.json",
  "deckAnchorHref": "/decks/019dd923-5f69-752d-a9b9-52af5c8ce195#slide-7",
  "components": [
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      "kind": "callout",
      "text": "Collaborate & coordinate with stakeholders; Prevent escalations & protect revenue; Reduce customer friction & adoption barriers.",
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        "x": 0.15,
        "y": 0.2
      },
      "kind": "diagram",
      "text": "SupportLogic SX Platform at center with modules: Escalation Prediction, Smart Swarming, Alerts & Events, Early Warning System, Account Management, Issue Prioritization, Product Trends",
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      "kind": "image",
      "text": "Microsoft Dynamics, Salesforce, Zendesk, Freshdesk, ServiceNow, Jira",
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      "kind": "title",
      "text": "We maximize customer lifetime value",
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  "arcBeats": [
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      "arcName": "Problem-Agitate-Solution",
      "arcSlug": "problem-agitate-solution",
      "beatName": "Solution (Provide relief)",
      "beatSlug": "problem-agitate-solution-solution-provide-relief",
      "evidence": "Slides 6 and 7 present solution and benefits",
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  "loops": [
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      "name": "Jobs To Be Done",
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