{
  "docId": "019dd923-5f69-752d-a9b6-a45362796c15",
  "docSlug": "LQKMrzxLYOQdqYTxQFst",
  "documentTitle": "Unilever backed customer service startup Limitless in a $10 million funding round after seeing this pitch deck",
  "authorId": "Pitchdecks",
  "authorName": "Limitless",
  "documentKindSlug": "pitchdeck",
  "documentKindLabel": "Pitch deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.772,
  "pageNumber": 4,
  "pageCount": 13,
  "prevPage": 3,
  "nextPage": 5,
  "slideType": "pain_points",
  "function": "frame_problem",
  "density": "dense",
  "nDataPoints": 6,
  "notes": "Uses a photo of a stressed worker to evoke empathy and illustrate the 'pain'.",
  "elementsJson": [
    "headline_text",
    "subtitle_text",
    "big_number",
    "photo"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5f69-752d-a9b6-a45362796c15/4",
  "deckHref": "/decks/019dd923-5f69-752d-a9b6-a45362796c15",
  "deckJsonHref": "/decks/019dd923-5f69-752d-a9b6-a45362796c15.json",
  "deckAnchorHref": "/decks/019dd923-5f69-752d-a9b6-a45362796c15#slide-4",
  "components": [
    {
      "bbox": {
        "h": 1,
        "w": 0.4,
        "x": 0.6,
        "y": 0
      },
      "kind": "image",
      "text": "Stressed customer service agent",
      "attrs": null,
      "subkind": "photo",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "6fd39ab7-bbd9-491c-9e79-2015c20013f4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.15,
        "x": 0.1,
        "y": 0.3
      },
      "kind": "metric",
      "text": "50%+ per annum",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2780a997-862c-4ae0-bd2e-259087c6d27b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.15,
        "x": 0.1,
        "y": 0.5
      },
      "kind": "metric",
      "text": "6-8% daily",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8e1a49a7-b689-45f3-853e-72850a920bfe",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.2,
        "x": 0.35,
        "y": 0.5
      },
      "kind": "metric",
      "text": "4 hours+ On Messaging",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "97b8c313-4239-432d-ac22-36207189126d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.2,
        "x": 0.35,
        "y": 0.3
      },
      "kind": "metric",
      "text": "60-80% Customer Satisfaction",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9f2f7bbf-70a8-433c-837f-3bbd7b980629",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.15,
        "x": 0.1,
        "y": 0.7
      },
      "kind": "metric",
      "text": "4% unemployment",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b8863da0-dbc9-495a-a8cb-ff852a0a77e2",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.2,
        "x": 0.35,
        "y": 0.7
      },
      "kind": "metric",
      "text": "70-80% First Contact Resolution",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d6582053-e3a9-4ab2-96b1-c08b63991bcd",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Attrition: 50%+",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-9d6b-75cc-afee-f65eaea14803",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.5,
        "x": 0.05,
        "y": 0.12
      },
      "kind": "title",
      "text": "Existing fixed resource models are costly and not agile enough",
      "attrs": null,
      "subkind": "action-title",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8d2cc8f0-a0f8-4732-b7b2-e4d1679ee6c5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.4,
        "x": 0.05,
        "y": 0.05
      },
      "kind": "title",
      "text": "Businesses are struggling to cope",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a2053904-fcdf-4807-a6e3-0f2edb8a7171",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 4,
      "from": 3,
      "beatId": "a996d877-7625-4c4f-88e1-69e402ba5987",
      "arcName": "The Sequoia Pitch",
      "arcSlug": "sequoia-pitch",
      "beatName": "Problem",
      "beatSlug": "sequoia-pitch-problem",
      "evidence": "Slides 3 and 4 highlight customer pain points and the limitations of existing customer service models.",
      "position": 0,
      "confidence": 0.8,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    }
  ],
  "loops": [
    {
      "to": 4,
      "from": 3,
      "name": "Cost Of Inaction",
      "slug": "27-cost-of-inaction",
      "bestFor": "Urgent budget requests, compliance, risk mitigation",
      "matchId": "f64354f4-0528-467a-9afe-db05e633f2a3",
      "evidence": "Slides 3 and 4 emphasize the shortcomings of current customer service models.",
      "position": 0,
      "objective": "Highlight the consequences of not adopting a new customer service solution",
      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
      "confidence": 0.7,
      "description": "Quantify what happens if the audience does nothing"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}