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  "docSlug": "JUmIgnMnGBILdW7ePy1G",
  "documentTitle": "We got an exclusive look at the pitch deck that convinced Sequoia India's Surge scheme to invest in customer service platform Richpanel",
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  "authorName": "Richpanel",
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  "notes": "Uses screenshots of a mobile-style interface to illustrate the 'Amazon-like' self-service capability.",
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      "kind": "list",
      "text": "60-80% of support tickets in ecom are repetitive\nHelp customers perform basic operations like track order, exchanges, refunds without agents\nProvide instant resolution & increase CSAT",
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      "text": "ticket reduction: 60%",
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