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  "documentTitle": "We got an exclusive look at the pitch deck that convinced Sequoia India's Surge scheme to invest in customer service platform Richpanel",
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  "authorName": "Richpanel",
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      "text": "Customer pressure: 7.30%, Resolution complexity: 9.30%, Supervisor support: 10.90%, Policy Adherence: 14.20%, Training and communication: 15.70%, Product complexity: 18.10%, Rep interaction with system and tools: 24.10%",
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      "text": "productivity impact: 24.10%",
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      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
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