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  "documentTitle": "2025 Annual Report",
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      "text": "During the current financial year we have focused intensively on further improving our planning and processes to reduce the likelihood of controllable disruption events occurring.",
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      "text": "Customer dissatisfaction\nReduction in future revenue\nEU261 compensation and welfare payable to customers\nInefficient use of resources\nNegative impact on brand\nShare price movement\nAdverse media coverage\nSignificant operational disruption could put landing slot allocations at risk",
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      "text": "Board oversight through the Safety & Operational Readiness Committee...\nBusiness interruption insurance provides cover for physical damage events...\nUse of data analytics and technology across the operation to predict and manage disruptive events...\nFull visibility of Airbus delivery schedule...\nUp-to-date seasonal crew establishment target based on peak flying volumes.\nPhased onboarding and training plan aligned to schedule.\nAirline design team, co-chaired by the Chief Operating Officer and the Chief Commercial Officer...\nDisruption management self-service tool...\nATC system engagement and close working relationship with key stakeholders...\nRigorous established aircraft maintenance programme approved by relevant regulatory bodies.\nUnion engagement with regular meetings to engage discussions before any formal escalations.\nWe have well-managed, planned and regularly tested processes for dealing with incidents and crises...\nRegular tracking and reporting for network-wide station performance...",
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      "text": "1. Disruption due to insufficient aircraft and/or crew\n2. Disruption due to station-specific performance issues including industrial action\n3. Disruption due to planning, governance and back-office processes\n4. Disruption due to events causing air space restrictions e.g. weather, conflicts, air traffic control (ATC) issues\n5. Disruption due to environmental factors and climate change",
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