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      "text": "Drivers: Disruption due to insufficient crew, aircraft, station performance, geopolitical issues, environmental factors, and planning processes.",
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      "text": "Mitigations: Business interruption insurance, data analytics, fleet visibility, crew planning, cross-functional committees, self-service tools, and regulatory engagement.",
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      "text": "Potential Impacts: Customer dissatisfaction, EU261 compensation, resource inefficiency, brand impact, share price movement, media coverage, revenue reduction.",
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