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  "notes": "Page 228 of the Lufthansa Group Annual Report 2025.",
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      "text": "Beyond human rights and environmental impacts or the complaint channels mentioned above, Lufthansa Group customers may also raise concerns regarding the Lufthansa Group's products and services.",
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      "text": "Business segments use additional specific complaint and notification channels. Lufthansa Cargo customers can submit complaints to the complaints management team on the website, by telephone or by email.",
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