{
  "docId": "019dd923-5eff-723e-9be6-b9d555432b8f",
  "docSlug": "3370ccaf5a6d006e",
  "documentTitle": "2024 03 Investor Day",
  "authorId": "Hilton",
  "authorName": "Hilton",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 4.249,
  "pageNumber": 50,
  "pageCount": 223,
  "prevPage": 49,
  "nextPage": 51,
  "slideType": "customer_journey",
  "function": "present_solution",
  "density": "sparse",
  "nDataPoints": 0,
  "notes": "The slide uses a circular diagram to represent the closed-loop process, connecting guest messaging to feedback.",
  "elementsJson": [
    "headline_text",
    "screenshot",
    "icon_grid"
  ],
  "metadataConfidence": 0.95,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5eff-723e-9be6-b9d555432b8f/50",
  "deckHref": "/decks/019dd923-5eff-723e-9be6-b9d555432b8f",
  "deckJsonHref": "/decks/019dd923-5eff-723e-9be6-b9d555432b8f.json",
  "deckAnchorHref": "/decks/019dd923-5eff-723e-9be6-b9d555432b8f#slide-50",
  "components": [
    {
      "bbox": {
        "h": 0.8,
        "w": 0.2,
        "x": 0.55,
        "y": 0.05
      },
      "kind": "chart",
      "text": "Closed loop cycle diagram",
      "attrs": null,
      "subkind": "donut",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0ed1b379-7031-4243-9e3c-2411fe67ddaa",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.15,
        "x": 0.35,
        "y": 0.1
      },
      "kind": "diagram",
      "text": "GUEST MESSAGING",
      "attrs": null,
      "subkind": "process",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "93f0ac2d-f27f-4b65-9b43-612d57a26118",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.18,
        "x": 0.33,
        "y": 0.2
      },
      "kind": "image",
      "text": "Chat bubbles showing a service request flow",
      "attrs": null,
      "subkind": "infographic",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d6b8240a-e951-4c99-b1d2-c9c1207b5ead",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.4,
        "w": 0.15,
        "x": 0.75,
        "y": 0.15
      },
      "kind": "image",
      "text": "New message feedback prompt",
      "attrs": null,
      "subkind": "screenshot",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "044969e6-664f-4877-8178-45cce6848877",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.2,
        "x": 0.05,
        "y": 0.2
      },
      "kind": "title",
      "text": "Hilton Closed Loop Guest Experience",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "21e54f4a-07f8-40fd-aba0-46bc8e93e834",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Customer journey map",
      "slug": "customer-journey-map",
      "agent": null,
      "layer": "slide",
      "matchId": "5fd42000-9b08-4303-89be-7d2e6ed12ded",
      "evidence": "This slide shows a customer journey map with various touchpoints and interactions.",
      "confidence": 0.7
    }
  ],
  "frameworks": [
    {
      "name": "customer-journey-map",
      "slug": null,
      "matchId": "c195c848-9b74-46b2-84a7-7e82e5572490",
      "evidence": "Illustrates the interaction flow between guest and hotel service.",
      "confidence": 0.8
    }
  ],
  "arcBeats": [
    {
      "to": 80,
      "from": 41,
      "beatId": "e4c87015-0d2e-4c9f-9868-cfa9b94db38d",
      "arcName": "The Golden Circle",
      "arcSlug": "golden-circle",
      "beatName": "How",
      "beatSlug": "golden-circle-how",
      "evidence": "Slides 41-80 focus on Hilton's platform-enabled and network-driven approach",
      "position": 2,
      "confidence": 0.8,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}