{ "docId": "019dd923-5eff-723e-9be6-49b04ad1e153", "docSlug": "7dc102214df3c5f4", "documentTitle": "2023 Global Report", "authorId": "Amadeus", "authorName": "Amadeus", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.294, "pageNumber": 82, "pageCount": 223, "prevPage": 81, "nextPage": 83, "slideType": "case_study", "function": "illustrate_case", "density": "overcrowded", "nDataPoints": 1, "notes": "Includes GRI reporting references and a testimonial from a client.", "elementsJson": [ "paragraph", "callout_box", "quote_block" ], "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019dd923-5eff-723e-9be6-49b04ad1e153/82", "deckHref": "/decks/019dd923-5eff-723e-9be6-49b04ad1e153", "deckJsonHref": "/decks/019dd923-5eff-723e-9be6-49b04ad1e153.json", "deckAnchorHref": "/decks/019dd923-5eff-723e-9be6-49b04ad1e153#slide-82", "components": [ { "bbox": null, "kind": "callout", "text": "Malaysia Airlines has concentrated on implementing XPP within the domestic market, resulting in improved conversion and acceptance rates.", "attrs": null, "subkind": null, "toolName": "Visual emphasis", "toolSlug": "visual-emphasis", "confidence": null, "componentId": "019dd952-5bea-70fa-aedd-65840dc91cb3", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.38, "x": 0.089, "y": 0.265 }, "kind": "paragraph", "text": "At the end of 2022, Outpayce submitted an application to the Bank of Spain to become a regulated payments institution. Achieving this status will support Outpayce's growth in a number of areas—in particular, it'll be able to issue virtual cards across the European Economic Area (EEA) to our customers alongside the wide range of payment methods already available from Outpayce's issuing partners.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "056e8203-d65c-417f-86bc-7b27c73efd71", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.38, "x": 0.089, "y": 0.38 }, "kind": "paragraph", "text": "Outpayce's strategic plans also include significant technical work to deliver an open payments platform. Supported by an open application programming interface (API) model, airlines, hotels and travel agencies will be able to connect to hundreds of different fintech partners independently. The aim is to increase choice and time-to-market for our customers so they can remain at the forefront of payments innovation in travel.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "33b1397b-3b57-4962-85a2-cac7e08fb8ec", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.38, "x": 0.089, "y": 0.755 }, "kind": "paragraph", "text": "Outpayce has been preparing to support the airline retail transformation. Market-leading capabilities for payment acceptance, security, orchestration and reconciliation ensure that airlines deliver an outstanding payment experience that complements their investment in dynamic offer retailing.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3b441f86-95d2-484a-87d0-72491a0bcffa", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.38, "x": 0.089, "y": 0.185 }, "kind": "paragraph", "text": "In January 2023 we consolidated Amadeus' payments business into Outpayce from Amadeus, with the goal of simplifying how payments are made across the travel industry while maintaining close links across all areas of Amadeus.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "46f91b2f-dd3b-4aec-9c05-d8244c7a26ce", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.38, "x": 0.506, "y": 0.855 }, "kind": "paragraph", "text": "Sachin Gaike, Head of Digital Solutions and Payments, Malaysia Airlines", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6c72f006-4219-4a70-8ec7-27564d6c9ede", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.38, "x": 0.089, "y": 0.57 }, "kind": "paragraph", "text": "There have been notable developments in airline technology recently. Amadeus launched Nevio, an entirely new generation of modular technology for airline retailing, servicing and delivery. Amadeus Nevio operates on new Offer and Order standards, rather than traditional tickets, passenger name records and electronic miscellaneous documents. Smooth and well-integrated payments are an essential component for airlines seeking to make the transition to modern retailing.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "9b04af54-2978-43c9-812b-e74da7181dbe", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.38, "x": 0.506, "y": 0.145 }, "kind": "paragraph", "text": "Outpayce's end-to-end approach means it's in a unique position to help any airline connect every payment it accepts to the new single order record administering a traveler's journey. Outpayce does this irrespective of the airline's underlying technology, as its solutions used in conjunction with Nevio deliver unmatched levels of integration, with the ability to easily incorporate new innovation through any channel.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a48c45cf-6297-4ad7-802d-dd19e579b816", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.06, "w": 0.38, "x": 0.506, "y": 0.205 }, "kind": "paragraph", "text": "These advanced capabilities are delivered through the Amadeus Xchange Payment Platform (XPP), which an airline only needs to integrate with once. Combined with Outpayce's deep knowledge of travel and payments, it's able to build complete solutions for customers.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "aa308ecb-02aa-4fad-b91d-9ca6a7409a0a", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.38, "x": 0.506, "y": 0.3 }, "kind": "paragraph", "text": "Malaysia Airlines uses XPP to accept and orchestrate payments across multiple markets, supported by continued close collaboration with Outpayce's expert team. This has allowed the carrier to more easily accept a wider range of new payment methods and develop the payment partnerships it needs to support its expansion into new international markets while boosting acceptance rates. Since the implementation, the airline has seen a 4% increase in authorization rates, supporting its expansion plans.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "eb5aed42-058b-4e92-aa6c-80cdbd50d07b", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.15, "w": 0.38, "x": 0.506, "y": 0.655 }, "kind": "quote", "text": "Malaysia Airlines has concentrated on implementing XPP within the domestic market, resulting in improved conversion and acceptance rates. As we continue to extend our international reach, we are introducing the platform to new markets, aiming to leverage these advantages on a global scale.", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "0b9c0cea-ae44-46c4-b29b-92db08b7a199", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "quote", "text": "Malaysia Airlines has concentrated on implementing XPP within the domestic market, resulting in improved conversion and acceptance rates. As we continue to extend our international reach, we are introducing the platform to new markets, aiming to leverage these advantages on a global scale. — Sachin Gaike, Head of Digital Solutions and Payments, Malaysia Airlines", "attrs": null, "subkind": null, "toolName": "Authority citation", "toolSlug": "authority-citation", "confidence": null, "componentId": "019dd952-5bea-70fa-aedd-684d50a5a602", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.15, "x": 0.089, "y": 0.13 }, "kind": "title", "text": "Outpayce", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "1ae18758-897b-4e10-abe4-18de0b57d9aa", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.38, "x": 0.089, "y": 0.53 }, "kind": "title", "text": "Supporting the airline retail transformation", "attrs": null, "subkind": "subtitle", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "b179cc46-57c4-4134-bb5a-18a5cbe9d935", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [], "frameworks": [ { "name": "GRI Standards", "slug": null, "matchId": "0af269e5-4daf-46a9-b940-2b6b11c399bf", "evidence": "GRI 2-6, GRI 3-3 labels", "confidence": 1 } ], "arcBeats": [ { "to": 102, "from": 26, "beatId": "019dd95a-07a7-7579-bd62-dc6aa7b2dfaa", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Solution & Approach", "beatSlug": "consultants-gambit-solution-approach", "evidence": "Profile, business areas, technology, innovation ecosystem.", "position": 3, "confidence": 55, "parentBeatName": "Turn", "parentBeatSlug": "turn" }, { "to": 184, "from": 17, "beatId": "019dd95a-07a7-7579-bd62-edba7c784e3c", "arcName": "The Triple Take", "arcSlug": "triple-take", "beatName": "The Implications (So What)", "beatSlug": "triple-take-the-implications-so-what", "evidence": "Trends, business response, ESG and governance commentary.", "position": 2, "confidence": 45, "parentBeatName": "Reflection", "parentBeatSlug": "reflection" } ], "loops": [ { "to": 84, "from": 75, "name": "Zoom In", "slug": "06-zoom-in", "bestFor": "Technical deep-dives, case studies, detailed analysis", "matchId": "019dd95a-08f8-7619-ac2b-ec45b3ab1a5f", "evidence": "ACRS, Outpayce, digital media, transfers, IHG attribute revenue, key highlights.", "position": 7, "objective": "Deep-dive on Hospitality & Transversal", "structure": "The Big Picture -> Key Area of Focus -> Specific Detail -> Implication", "confidence": 70, "description": "Start broad, then progressively focus on specific details that prove your point" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }