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  "documentTitle": "2023 Global Report",
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      "text": "For both airlines and airports, our continued focus on agility and removing complexity in the customer journey will be the focus of our improvement efforts in 2024.",
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      "text": "NPS: +64",
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      "text": "In 2023, over 1,200 contacts from airlines and 160 contacts from airports and ground handlers participated in our annual relationship survey, in addition to a series of interviews with senior executives from our key customers.",
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      "text": "For airlines, our NPS remained stable at +28. Respondents were particularly aligned with Amadeus' leading position in retailing transformation resulting in the launch of Nevio. In addition, our move to the cloud and efforts toward a more open ecosystem are driving customers' view of Amadeus as a tech leader that is heavily focusing on innovation.",
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      "text": "Airline NPS: 2022 +28, 2023 +28; Airport & ground handler NPS: 2022 +50, 2023 +64",
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