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      "text": "NDC: NDC refers to New Distribution Capability, a program launched by IATA for the development and market adoption of a new XML-based data transmission standard (NDC Standard) between airlines and travel agencies. IATA establishes various levels of NDC certification, depending on the NDC capabilities.",
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      "text": "PCI DSS: Payment Card Industry Data Security Standard, a proprietary information security standard for organizations that handle branded credit cards from major card brands. Mandated by the card brands and run by the Payment Card Industry Data Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud.",
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      "text": "Passenger service system (PSS): A series of mission-critical systems used by airlines. The PSS usually comprises a Reservation System, an Inventory System and a Departure Control System.",
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      "text": "ONE Order: As described by IATA, it's an industry-led initiative intended to simplify the airline reservation, delivery and accounting systems by gradually phasing out the current booking (PNRs) and ticketing records (e-tickets and electronic miscellaneous documents, or EMDs). It creates a single integrated customer record to streamline fulfillment, delivery and accounting processes across the life cycle of an order.",
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      "text": "SAFe®: A set of organizational and workflow patterns that help enterprises in scaling Lean and Agile practices.",
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      "text": "Science-based targets: Science-based targets provide a clearly-defined pathway for companies to reduce greenhouse gas emissions. Targets are considered \"science-based\" if they are in line with what the latest that climate science deems necessary to meet the goals of the Paris Agreement—limiting global warming to well below 2°C above pre-industrial levels and pursuing efforts to limit warming to 1.5°C. They are validated by the Science Based Targets initiative (SBTi).",
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      "text": "Passenger name record: A record of passengers' travel requirements containing all the necessary information to enable reservations to be processed and controlled by the booking and participating travel provider. Each PNR must contain the following five mandatory items or \"elements\": name element (passenger name), itinerary element (booking), contact element (a telephone number), ticketing element (arrangement for issuing a ticket) and received from element (name of the person who made the booking).",
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      "text": "NPS: Net Promoter Score, a widely used measure of customer loyalty. It's the percentage of customers rating their likelihood of recommending a company, a product or a service to a friend or colleague. NPS ranges between -100 (all respondents are \"detractors\") and +100 (all respondents are \"promoters\"). A positive score is desirable and for a B2B company a score above +25 is a frequent target.",
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      "text": "Annex 04 | Glossary",
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