{
  "docId": "019dd923-5eff-723e-9be5-4aa29ac6bc03",
  "docSlug": "ad27d32f830dd22f",
  "documentTitle": "2026 Q1 Investor Presentation",
  "authorId": "ServiceNow-IR",
  "authorName": "ServiceNow",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.777,
  "pageNumber": 16,
  "pageCount": 26,
  "prevPage": 15,
  "nextPage": 17,
  "slideType": "kpi_dashboard",
  "function": "summarize",
  "density": "balanced",
  "nDataPoints": 5,
  "notes": "The slide includes a footnote explaining a specific adjustment for Q3 2025 and a general note on how renewal rates are adjusted for account mergers.",
  "elementsJson": [
    "headline_text",
    "bar_chart_vertical",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5eff-723e-9be5-4aa29ac6bc03/16",
  "deckHref": "/decks/019dd923-5eff-723e-9be5-4aa29ac6bc03",
  "deckJsonHref": "/decks/019dd923-5eff-723e-9be5-4aa29ac6bc03.json",
  "deckAnchorHref": "/decks/019dd923-5eff-723e-9be5-4aa29ac6bc03#slide-16",
  "components": [
    {
      "bbox": {
        "h": 0.6,
        "w": 0.82,
        "x": 0.09,
        "y": 0.25
      },
      "kind": "chart",
      "text": "Renewal rate by quarter from Q1-25 to Q1-26",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "578ceeed-8779-4c5e-81eb-9eb9ea85514c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Renewal Rate: 97%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-8329-7479-82ec-2c0346cdfc34",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.65,
        "x": 0.045,
        "y": 0.85
      },
      "kind": "source-note",
      "text": "(1) Excluding the closure of a large US Federal agency, Q3 2025 renewal rate would be 98%. Note: We adjust our Renewal Rate for acquisitions, consolidations and other customer events that cause the merging of two or more accounts occurring at the time of renewal.",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b28fce16-9723-4e37-9f0c-cee8e7ed9726",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.23,
        "x": 0.045,
        "y": 0.075
      },
      "kind": "title",
      "text": "Renewal Rate",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "bab2ba5e-5faa-4e10-b5d1-da4e57911747",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Annotation",
      "slug": "annotation",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019de990-4780-7009-b518-be8502ed18ef",
      "evidence": "Footnote explains Q3-25 federal closure adjustment",
      "confidence": 65
    },
    {
      "name": "Data-Ink Ratio",
      "slug": "data-ink-ratio",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019de990-472e-739b-8198-df9d34dc1288",
      "evidence": "Sparse vertical bar chart isolates renewal rate",
      "confidence": 65
    },
    {
      "name": "One Idea Rule",
      "slug": "one-idea-rule",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "019de990-4755-721b-83b0-0c87da524ebd",
      "evidence": "Single metric: renewal rate 97-98%",
      "confidence": 75
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 16,
      "from": 7,
      "beatId": "019de990-3f1c-7450-a795-3b3a955d379a",
      "arcName": "The Mountain",
      "arcSlug": "mountain",
      "beatName": "Rising Action",
      "beatSlug": null,
      "evidence": "Q1 results, guidance, revenue growth, RPO, customer expansion",
      "position": 2,
      "confidence": 60,
      "parentBeatName": null,
      "parentBeatSlug": null
    },
    {
      "to": 22,
      "from": 10,
      "beatId": "019de990-3fe4-73b0-a9b6-c6f64a77e152",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Implications (So What)",
      "beatSlug": null,
      "evidence": "Detailed growth, customer, margin evidence",
      "position": 2,
      "confidence": 50,
      "parentBeatName": null,
      "parentBeatSlug": null
    }
  ],
  "loops": [
    {
      "to": 16,
      "from": 13,
      "name": "Pattern Hunter",
      "slug": "02-pattern-hunter",
      "bestFor": "Time-pressed audiences, building consensus, when data is strong",
      "matchId": "019de990-40a7-7229-8cb3-074ef772178b",
      "evidence": "RPO +25%, cohort expansion, $5M+ customer growth, 97% renewal converge.",
      "position": 4,
      "objective": "Demonstrate customer-base strength through multiple metrics",
      "structure": "Evidence A -> Evidence B -> Evidence C -> Pattern/Conclusion",
      "confidence": 70,
      "description": "Group multiple pieces of evidence that together point to a pattern or conclusion"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}