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  "documentTitle": "2025 Q1 Investor Presentation",
  "authorId": "ServiceNow-IR",
  "authorName": "ServiceNow",
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  "notes": "The chart illustrates a shift in revenue contribution mix over time, with Technology Workflows decreasing from 52% to 48% and CRM/Industry/Core increasing from 30% to 34% over the period.",
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      "text": "Stacked bar chart showing percentage contribution by workflow category per quarter.",
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      "kind": "disclaimer",
      "text": "(1) Historical presentations disclosed net new ACV contribution across products and are not comparable to net new ACV contribution across workflows and products disclosed herein. Note: Technology Workflows include IT Service Management, IT Operations Management, Asset Management, Security Operations, Integrated Risk Management, Strategic Portfolio Management, Operational Technology Management, and others. CRM and Industry & Core Business Workflows include Customer Service Management, Field Service Management, HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Source-to-Pay Operations, and others. Creator Workflows & Others include App Engine, Workflow Data Fabric, Platform Privacy & Security, and others. Prior to Q1-25, Source-to-Pay Operations were included as part of Creator Workflows & Others.",
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      "text": "Technology Workflows; CRM and Industry & Core Business Workflows; Creator Workflows & Others",
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      "text": "Net New ACV Contribution Across Workflows and Products",
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