{
  "docId": "019dd923-5eff-723e-9be5-36ab99fc0cba",
  "docSlug": "9ac8f5cb13e23843",
  "documentTitle": "2024 Financial Analyst Day",
  "authorId": "ServiceNow-IR",
  "authorName": "ServiceNow",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 39,
  "pageCount": 161,
  "prevPage": 38,
  "nextPage": 40,
  "slideType": "other",
  "function": "present_solution",
  "density": "sparse",
  "nDataPoints": 0,
  "notes": "The slide uses a central arrow representing a workflow that connects the customer to the outcome, passing through various business departments.",
  "elementsJson": [
    "process_diagram",
    "icon_grid"
  ],
  "metadataConfidence": 0.9,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5eff-723e-9be5-36ab99fc0cba/39",
  "deckHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba",
  "deckJsonHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba.json",
  "deckAnchorHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba#slide-39",
  "components": [
    {
      "bbox": {
        "h": 0.6,
        "w": 0.7,
        "x": 0.15,
        "y": 0.15
      },
      "kind": "diagram",
      "text": "Workflow connecting Customer to Excellent customer service via Operations, Legal, Inventory, Invoicing, Marketing, and Contracts.",
      "attrs": null,
      "subkind": "process",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b9c28fc9-fd0c-4d78-8756-7f7f83299c71",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "framework",
      "text": "Workflow integration",
      "attrs": null,
      "subkind": "instance",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d6c8302b-9e80-4ae0-b9ed-afee115d69a4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.25,
        "x": 0.04,
        "y": 0.07
      },
      "kind": "title",
      "text": "Solving with End to end customer service",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4fe8431c-051f-455b-8c39-d3e7eeb08c7b",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Before-After-Bridge",
      "slug": "before-after-bridge",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "7ebc68e8-3260-4196-ab5f-a435633e51bd",
      "evidence": "Digitization efforts started here",
      "confidence": 0.7
    }
  ],
  "frameworks": [
    {
      "name": "value-chain",
      "slug": null,
      "matchId": "7e2c3c21-0e72-4195-b346-5475b676e533",
      "evidence": "The diagram shows a linear flow of value creation through integrated business functions.",
      "confidence": 0.7
    }
  ],
  "arcBeats": [
    {
      "to": 60,
      "from": 11,
      "beatId": "cbe627f9-c16f-4e94-acb8-229f4238a8d4",
      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Satisfaction",
      "beatSlug": "monroes-sequence-satisfaction",
      "evidence": "The presentation showcases ServiceNow's platform innovation, expanding enterprise reach, and go-to-market strategy",
      "position": 2,
      "confidence": 0.8,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [
    {
      "to": 40,
      "from": 38,
      "name": "Cost Of Inaction",
      "slug": "27-cost-of-inaction",
      "bestFor": "Urgent budget requests, compliance, risk mitigation",
      "matchId": "e310f2e5-3507-4dce-915f-6eabd0061451",
      "evidence": "The presentation highlights the problem statement and the solution",
      "position": 1,
      "objective": "What are the consequences of not solving the problem?",
      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
      "confidence": 0.6,
      "description": "Quantify what happens if the audience does nothing"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}