{ "docId": "019dd923-5eff-723e-9be5-36ab99fc0cba", "docSlug": "9ac8f5cb13e23843", "documentTitle": "2024 Financial Analyst Day", "authorId": "ServiceNow-IR", "authorName": "ServiceNow", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.778, "pageNumber": 2, "pageCount": 161, "prevPage": 1, "nextPage": 3, "slideType": "appendix_disclosure", "function": "front_matter", "density": "overcrowded", "nDataPoints": 0, "notes": null, "elementsJson": [ "headline_text", "paragraph" ], "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019dd923-5eff-723e-9be5-36ab99fc0cba/2", "deckHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba", "deckJsonHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba.json", "deckAnchorHref": "/decks/019dd923-5eff-723e-9be5-36ab99fc0cba#slide-2", "components": [ { "bbox": { "h": 0.05, "w": 0.88, "x": 0.06, "y": 0.7 }, "kind": "disclaimer", "text": "Forward-looking statements represent our management's beliefs and assumptions only as of the date of this presentation. We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts' expectations, or to provide interim reports or updates on the progress of the current financial quarter.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "7b92680f-113c-48aa-b461-01d2843233ea", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.05, "w": 0.88, "x": 0.06, "y": 0.84 }, "kind": "disclaimer", "text": "The information in this presentation on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision. The information on new products, features, and functionality is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "9b5b550e-e777-4d69-a9c8-be18d0036721", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.1, "w": 0.88, "x": 0.06, "y": 0.22 }, "kind": "disclaimer", "text": "This presentation contains \"forward-looking\" statements that are based on our management's beliefs and assumptions and on information currently available to management. Forward-looking statements include information concerning our possible or assumed strategy, future operations, financing plans, operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market opportunities, plans and objectives of management, the effects of competition on our business and customer trends.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "9de203ce-c200-48f0-9025-81098b483451", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.88, "x": 0.06, "y": 0.8 }, "kind": "disclaimer", "text": "Terms such as Remaining Performance Obligations (RPO), Current Remaining Performance Obligations (cRPO) and Renewal Rate shall have the meanings set forth in our filings with the SEC.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a72ba5ad-a839-41fc-b88e-777dbb7c8dd7", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.88, "x": 0.06, "y": 0.9 }, "kind": "disclaimer", "text": "The comparison period amounts and the related growth rates included in this presentation, unless otherwise noted, have been adjusted from previously reported amounts to reflect the impact of the full retrospective adoption of Topic 606. Numbers in this presentation may be rounded for presentation purposes.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "bf023a25-1ebf-41ec-92f5-a90c23824716", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.1, "w": 0.88, "x": 0.06, "y": 0.33 }, "kind": "disclaimer", "text": "Forward-looking statements include all statements that are not historical facts and can be identified by terms such as \"anticipates,\" \"believes,\" \"could,\" \"seeks,\" \"estimates\" (including, without limitation, financial estimates denoted with an \"E,\" such as 2024E), \"targets,\" \"guidance,\" \"expects,\" \"intends,\" \"may,\" \"plans,\" \"potential,\" \"predicts,\" \"prospects,\" \"projects,\" \"should,\" \"will,\" \"would\" or similar expressions and the negatives of those terms, although not all forward-looking statements contain these identifying words.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "ca03a72f-0a3d-474c-ba78-89614848ff48", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.88, "x": 0.06, "y": 0.76 }, "kind": "disclaimer", "text": "This presentation includes certain non-GAAP financial measures and the corresponding growth rates as defined by SEC rules. For additional information, see the slide titled \"Statement Regarding Use of Non-GAAP Financial Measures.\"", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "f4961393-8525-47dd-a94c-4cdcae41afda", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.25, "w": 0.88, "x": 0.06, "y": 0.44 }, "kind": "disclaimer", "text": "Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Additionally, these forward-looking statements, particularly our guidance, involve risks, uncertainties and assumptions based on information available to us as of 5/6/24, including those related to our future financial performance, global economic conditions and demand for digital transformation. Many of these assumptions relate to matters that are beyond our control and changing rapidly, including, but not limited to, fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; the impact of the Russian invasion of Ukraine and bank failures on macroeconomic conditions; inflation; and fluctuations and volatility in our stock price. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to those discussed in the \"Risk Factors\" section in our Annual Report on Form 10-K filed for the year ended December 31, 2023 and other Securities and Exchange Commission (\"SEC\") filings, including our most recent Quarterly Report on Form 10-Q. 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