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  "documentTitle": "2020 FY21 Investor Day from SEC",
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      "text": "Ranked #1 for CRM Applications based on IDC 2020H1 Revenue Market Share Worldwide.",
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      "text": "Source: IDC, Worldwide Semiannual Software Tracker, October 2020. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.",
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