{
  "docId": "019dd923-5efe-75c0-8e00-3544e974e6e3",
  "docSlug": "9ea340cc035d4f62",
  "documentTitle": "2025 Investor Day",
  "authorId": "Diebold-Nixdorf",
  "authorName": "Diebold Nixdorf",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.776,
  "pageNumber": 56,
  "pageCount": 85,
  "prevPage": 55,
  "nextPage": 57,
  "slideType": "key_takeaways",
  "function": "summarize",
  "density": "dense",
  "nDataPoints": 1,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "bullet_list",
    "icon_grid"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5efe-75c0-8e00-3544e974e6e3/56",
  "deckHref": "/decks/019dd923-5efe-75c0-8e00-3544e974e6e3",
  "deckJsonHref": "/decks/019dd923-5efe-75c0-8e00-3544e974e6e3.json",
  "deckAnchorHref": "/decks/019dd923-5efe-75c0-8e00-3544e974e6e3#slide-56",
  "components": [
    {
      "bbox": {
        "h": 0.1,
        "w": 1,
        "x": 0,
        "y": 0.85
      },
      "kind": "callout",
      "text": "~100 basis points of YoY improvement in service gross margin each year 2025 - 2027",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e48006ae-d8bf-4a61-917d-b6264a3ea595",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.4,
        "w": 0.28,
        "x": 0.67,
        "y": 0.3
      },
      "kind": "list",
      "text": "Customer Focus: Meet/exceed SLAs, Minimize penalties, Eliminate long-running calls",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0e18ef15-4192-4edd-b947-3ec503e987a0",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.4,
        "w": 0.28,
        "x": 0.05,
        "y": 0.3
      },
      "kind": "list",
      "text": "Daily Management of Core Service Operations: Reduce call rates, Increase first-time fix rate, Improve parts availability, Improved repair approach",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "25a2cbbd-7dc0-409a-a592-5b6097281465",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.4,
        "w": 0.28,
        "x": 0.36,
        "y": 0.3
      },
      "kind": "list",
      "text": "Deploy Tools to Drive Efficiency: Global AI incident management, ACDE analytics, Oracle Field Services rollout",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "eeb29769-8967-474e-9ea9-416e5b574325",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "service gross margin: 100 bps",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-6677-7460-853b-43f2c674e3e0",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.9,
        "x": 0.03,
        "y": 0.1
      },
      "kind": "title",
      "text": "Expanding Focus to Service is Key Driver of Future Success",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a704c1d3-7392-42ef-84c6-bd4acdf3be33",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.9,
        "x": 0.03,
        "y": 0.17
      },
      "kind": "title",
      "text": "Focused on KPIs that will drive higher customer satisfaction and expand service gross margin",
      "attrs": null,
      "subkind": "subtitle",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "477f2d69-eaca-4664-8b7d-c061510c1e68",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Audience Definition",
      "slug": "audience-definition",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "16a244ce-1a69-472e-85a2-41ee778f418e",
      "evidence": "The slide mentions 'Customer Focus' which implies a consideration of the audience's needs and priorities.",
      "confidence": 0.5
    },
    {
      "name": "Pyramid Principle",
      "slug": "pyramid-principle",
      "agent": "Architect",
      "layer": "slide",
      "matchId": "917ce78e-635f-4125-94c5-a242d22cd4ba",
      "evidence": "The slide presents a clear and concise key takeaway, focusing on a specific KPI and its impact on customer satisfaction and service gross margin.",
      "confidence": 0.7
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 85,
      "from": 31,
      "beatId": "a357f452-57c1-419f-9750-87009d3d6172",
      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Action",
      "beatSlug": "monroes-sequence-action",
      "evidence": "The company presents its financial overview, growth framework, and capital allocation strategy",
      "position": 4,
      "confidence": 0.8,
      "parentBeatName": "Resolution",
      "parentBeatSlug": "resolution"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}