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  "documentTitle": "2026 Capital Markets Day",
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      "text": "Metric, Status Q4 2025, Target 2026. Customer satisfaction (Group1), 77, >78. Customer retention Norway, 91%, >90%. Customer retention outside Norway1, 84%, >85%. Digital distribution index (Group1), +19%, +5-10% annually. Distribution efficiency (Private), +31%, +25%. Digital claims reporting (Group1), 79%, >85%. Automated claims processing (Norway), 67%, >70%.",
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