{
  "docId": "019dd923-5e88-73ef-bd5e-197c38c91bcb",
  "docSlug": "45784851b29c6a55",
  "documentTitle": "2025 Capital Markets Day",
  "authorId": "ABN-AMRO",
  "authorName": "ABN AMRO",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 35,
  "pageCount": 77,
  "prevPage": 34,
  "nextPage": 36,
  "slideType": "initiative_list",
  "function": "present_solution",
  "density": "overcrowded",
  "nDataPoints": 5,
  "notes": "Includes specific targets for FTE reduction and cost/income ratio improvement.",
  "elementsJson": [
    "headline_text",
    "bullet_list",
    "callout_box",
    "big_number",
    "bar_chart_vertical",
    "footnote"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5e88-73ef-bd5e-197c38c91bcb/35",
  "deckHref": "/decks/019dd923-5e88-73ef-bd5e-197c38c91bcb",
  "deckJsonHref": "/decks/019dd923-5e88-73ef-bd5e-197c38c91bcb.json",
  "deckAnchorHref": "/decks/019dd923-5e88-73ef-bd5e-197c38c91bcb#slide-35",
  "components": [
    {
      "bbox": {
        "h": 0.04,
        "w": 0.25,
        "x": 0.04,
        "y": 0.02
      },
      "kind": "callout",
      "text": "P&BB: Right-size cost base",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "521efc80-ea49-4902-a17b-cfb8c488b188",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "callout",
      "text": "Ambition: c.35% reduction in FTEs for Customer Care & Operations and Anti-Money Laundering by 2028.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-5be7-749e-90d9-faa6bc774f6e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.7,
        "w": 0.25,
        "x": 0.7,
        "y": 0.18
      },
      "kind": "chart",
      "text": "Ambition: FTEs Customer Care & Operations and Anti-Money Laundering (Q3 2025 vs 2028, c.35% reduction); Cost/income ratio (2024 vs 2028, 62% to <55%)",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b2fa2d11-dc57-4743-bb2d-393194df6452",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.45,
        "x": 0.23,
        "y": 0.24
      },
      "kind": "list",
      "text": "Refine contact strategy: Advance digital adoption by all clients while safeguarding accessibility. Optimise processes: Digitalise high-frequency processes, reducing manual workflows; Strengthen AML with enhanced data-driven approach. Enhance operational efficiency: Leverage outsourcing and offshoring potential; Optimise organisational set-up of subsidiaries; Unlock cost synergy potential NIBC.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "6f663804-fe09-4c52-b9e7-96e64084be49",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.18,
        "x": 0.04,
        "y": 0.62
      },
      "kind": "metric",
      "text": "c.140k GenAI chatbot client conversations per month",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "26f2fc90-15bc-4e23-a91a-2560f22d3f55",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.18,
        "x": 0.04,
        "y": 0.33
      },
      "kind": "metric",
      "text": ">15% reduction of call volumes",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4fcaca62-aa0b-4151-853e-3be4ff590d79",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Cost/income ratio: <55%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-5be7-749e-90d9-ffdc84010481",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.6,
        "x": 0.18,
        "y": 0.94
      },
      "kind": "source-note",
      "text": "1) For period H1 2024 to Q2 2025; 2) Anti-Money Laundering; 3) Income statement adjusted for large incidentals",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d73dbc07-0a9c-4b2d-a365-73035a05f4dd",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.6,
        "x": 0.04,
        "y": 0.09
      },
      "kind": "title",
      "text": "Further enhance cost and operational efficiency",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "80b91288-e9d3-4983-9fac-afebf39a4a3e",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 77,
      "from": 31,
      "beatId": "cbe2e12d-5c84-4f7e-826e-e1acc4908416",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Impact & Next Steps",
      "beatSlug": "consultants-gambit-impact-next-steps",
      "evidence": "The document outlines the expected impact and next steps for the bank's strategy.",
      "position": 4,
      "confidence": 0.8,
      "parentBeatName": "Resolution",
      "parentBeatSlug": "resolution"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}